Yes! We offer beautifully presented gift packaging for jewellery, perfect for special occasions. All of our pieces arrive in our signature packaging, designed to keep your jewellery safe while also making it ready to gift. If you're sending directly to someone special, our jewellery gift packaging ensures your order feels thoughtful and elevated from the moment it's opened. Our packaging is ideal for occasions like: Birthdays Anniversaries Weddings Christmas and other celebrations If you're looking for gift-ready jewellery in the UK, we've made it simple with no extra wrapping required.

Yes! You can absolutely send your order directly as a gift. Our gift-ready jewellery packaging means your order will arrive beautifully presented, making it perfect for sending straight to the recipient. Just add their delivery details at check out. We also ensure that no pricing information is included, so your jewellery gift delivery feels thoughtful and seamless. Whether you're sending a present for a birthday, anniversary, or Christmas, it's an easy way to surprise someone special, no extra wrapping needed. If you'd like to include a personal touch, you can also add a gift message at checkout (if available).

At Anna Lou of London, we aim to get your jewellery order to you as quickly and efficiently as possible, while also reducing unnecessary shipping impact through our pre-order model. For in-stock jewellery pieces, please allow 1–3 days for order processing before your item is dispatched. Once your order has been shipped, you will receive a shipping confirmation email with tracking details. If you have not received a shipping notification within 3 days of placing your order, we recommend checking whether your order includes any pre-order or made-to-order jewellery items. Estimated shipping dates for these pieces are shown on the individual product page at the time of purchase. Where an order includes both in-stock and pre-order items, we will wait until all items are available before dispatching the full order, helping to reduce environmental impact and unnecessary shipments. In some cases, external factors may cause delays to your jewellery delivery. If this happens, we will always notify you via email with an updated shipping timeline and order status. This approach ensures a more sustainable fulfilment process while maintaining a smooth and transparent online jewellery delivery experience.

We ship internationally!🌍 For customers in Mexico and Brazil, we also support credit card instalment payments, making it easier to spread the cost of your jewellery purchase.

Yes, you can return your jewellery order if it meets our returns eligibility criteria. At Anna Lou of London, we ask that you initiate your return request within 14 days of receiving your order. This can usually be done via our website or returns portal before sending your item back to us. Returns requested after this period may not be accepted, so we recommend starting the process as soon as possible. Once your return has been received and processed at our warehouse, your refund will typically be issued within 5–14 business days. Please note that the exact timing may vary depending on your bank, card provider, or payment method (such as PayPal, Klarna, or credit/debit card issuers). Refunds are processed through secure payment gateway providers (such as Adyen, Stripe, PayPal, Klarna, or DLocal where applicable). This means the time it takes for funds to appear in your account may also depend on your financial institution and their internal processing times, especially for international jewellery purchases. We recommend also checking your bank or payment provider's policy for processing times on online jewellery refunds and international transactions.