At Anna Lou of London, we aim to get your jewellery order to you as quickly and efficiently as possible, while also reducing unnecessary shipping impact through our pre-order model. For in-stock jewellery pieces, please allow 1–3 days for order processing before your item is dispatched. Once your order has been shipped, you will receive a shipping confirmation email with tracking details. If you have not received a shipping notification within 3 days of placing your order, we recommend checking whether your order includes any pre-order or made-to-order jewellery items. Estimated shipping dates for these pieces are shown on the individual product page at the time of purchase. Where an order includes both in-stock and pre-order items, we will wait until all items are available before dispatching the full order, helping to reduce environmental impact and unnecessary shipments. In some cases, external factors may cause delays to your jewellery delivery. If this happens, we will always notify you via email with an updated shipping timeline and order status. This approach ensures a more sustainable fulfilment process while maintaining a smooth and transparent online jewellery delivery experience.

We ship internationally!🌍 For customers in Mexico and Brazil, we also support credit card instalment payments, making it easier to spread the cost of your jewellery purchase.

If you are ordering from outside the UK, please note that customs duties and import taxes may apply to your jewellery order depending on your destination country. At Anna Lou of London, we do not have control over customs fees, import charges, or local taxes, as these are set by the relevant authorities in each country. As a result, all customs duties and fees are the responsibility of the customer and must be paid upon receipt of the parcel. The exact amount can vary depending on your location and the value or type of jewellery items ordered. We recommend checking your local customs guidelines before placing an order so you are aware of any potential international jewellery delivery charges or import fees.

Yes, you can return your jewellery order if it meets our returns eligibility criteria. At Anna Lou of London, we ask that you initiate your return request within 14 days of receiving your order. This can usually be done via our website or returns portal before sending your item back to us. Returns requested after this period may not be accepted, so we recommend starting the process as soon as possible. Once your return has been received and processed at our warehouse, your refund will typically be issued within 5–14 business days. Please note that the exact timing may vary depending on your bank, card provider, or payment method (such as PayPal, Klarna, or credit/debit card issuers). Refunds are processed through secure payment gateway providers (such as Adyen, Stripe, PayPal, Klarna, or DLocal where applicable). This means the time it takes for funds to appear in your account may also depend on your financial institution and their internal processing times, especially for international jewellery purchases. We recommend also checking your bank or payment provider's policy for processing times on online jewellery refunds and international transactions.

Each product page includes a detailed materials and jewellery care section, so you can always check exactly what each piece is made from before purchasing. To keep your jewellery looking its best, follow our essential jewellery care tips: Store jewellery in a dry place to prevent tarnishing and moisture damage Avoid humidity, water, and harsh environments Wear your jewellery regularly, as natural skin oils can help maintain shine Remove before showering, swimming, or exercising Avoid contact with perfumes, lotions, and chemicals Following these jewellery care guidelines will help maintain shine and extend the life of your pieces for years to come.